Privacy & Cookies

Perfetti Van Melle cares about your privacy and is committed to protect your privacy. Perfetti Van Melle may collect personal information from visitors of the website.

The website is operated by Perfetti Van Melle.

This privacy policy outlines the type of information we collect, and how we use and protect it. This policy tells you what to do if you do not want your personal information collected when you visit our sites, and how you can change information you have already provided to us.

This privacy policy does not apply to banners, sweepstakes and other advertisements or promotions we may sponsor or participate in on websites owned by third parties.

The data controller

The data controller of such processing is Perfetti Van Melle Group B.V. (hereafter: “Perfetti Van Melle”), a private company under Dutch law with limited liability with registered offices at Stationsplein ZW 997 – Tristar 3, 1117 CE Schiphol Oost, The Netherlands.

Kinds of personal data processed

Navigation data

The computer-based systems and the software procedures involved in the working of this Website, in the course of their normal service, come into possession of some personal information, the transmission of which is implied in the use of the protocols of Internet communication. This information is not collected to be associated to any identified people, but, through processes and associations with data owned by third parties, by its own nature might lead to the identification of users. In this category of data are included the IP addresses or the names stored in the domain of the computers used by those who access the Site, the addresses in notation URI (Uniform Resource Identifier) of the required resources, the time of the request, the method used to forward the request to the server, the size of the file received in reply, the digit code showing the state of the reply given by the server (good, error, etc…) and other parameters connected with the operating system and the structure and conditions of the user’s computer. This data is used only to get anonymous statistical information about the use of the Site and to check its correct performance and is deleted immediately after processing. The data might be used to investigate responsibilities, should there be any data processing offences against the site.

Personal data

We may collect personal data. Personal data means information from which you can be personally identified. Typically, this includes your name, street address, screen name, email address, telephone number and credit card information. We may collect data provided by users only in order to reply to questions raised and such data will be treated according to this policy and law.

Data voluntary provided by the user

The optional, explicit and voluntary forwarding of personal data from the user on registration forms present on this site implies the subsequent acquisition of the data provided by the sender. These data will be processed by Perfetti Van Melle with the purpose of responding to required service and, if you give your consent, sending informative and advertising material by e-mail.

Protection of children

Perfetti Van Melle is committed to protect the privacy of children. The site is designed and intended for use by people aged 16 and over. If you are over the age of 16 but under 18, you should review the terms of this privacy policy with your parents or guardian to make sure you both understand them. Although we are not responsible for determining the age of our users, we may carry out verification checks.

Purpose of the processing

You decide voluntary if you want to provide us with your personal data. In some cases personal data is required to be able to perform certain functions. Throughout the site, you may be asked to provide personal data so that you can register for prize draws or competitions, receive information or mailings, fill out a survey or make a comment or enquiry. In those cases Perfetti Van Melle uses a pop-up screen with information about the processing of personal data and a tickbox to obtain consent. Please be assured that Perfetti Van Melle will not collect any personal data unless you provide this information voluntary.

Your personal data is used by Perfetti Van Melle for the purpose of which it was collected (e.g. to respond your enquiry, enter you in a competition or to send you a sample). It may also be used by us to improve our products and websites, and to contact you regarding other products and services which may be of interest to you (including those we may offer jointly with other companies). We may also share it with or pass it to other companies in the Perfetti Van Melle Group and third parties which directly support Perfetti Van Melle’s promotional activities and website development.

We may supplement the information that you provided us with other information we hold or that we receive from third parties. We do this for marketing purposes to provide more targeted products and services to meet your needs.

Procession arrangements

It is important to know that the Personal Information is processed in accordance with the Dutch Data Protection Act (Wet van 6 juli 2000, houdende regels inzake de bescherming van persoonsgegevens (Wet bescherming persoonsgegevens)). Personal data is processed by Perfetti Van Melle or a data processor who is directly linked to Perfetti Van Melle, with automated instruments only for no longer than is necessary for the purposes for which the data were collected or subsequently processed. Specific security procedures are kept to prevent the risk of their destruction or loss, whether by accident or not, of unauthorized access to the data or of processing operations that are either unlawful or inconsistent with the purposes for which the data have been collected. In accordance with the law, Perfetti Van Melle has also reported the processing to the Dutch Data Protection Authority (College Bescherming Persoonsgegevens). Perfetti Van Melle has, in accordance with the main international standards, also taken further security measures to minimize risks regarding the confidentiality, integrity and availability or the personal data collected and processed.

Sharing, communication and dissemination of data

The data we collect may be transferred or communicated to other companies in the Perfetti Van Melle Group and third parties which directly support Perfetti Van Melle’s promotional activities and website development. At times, Perfetti Van Melle retains third parties to process and analyse the data. Perfetti Van Melle may supplement the information that you provided us with other information we hold or that we receive from third parties. We do this for marketing purposes to provide more targeted products and services to meet your needs. Apart from the said cases, data will not be disclosed nor given to anybody unless this is in compliance with contractual and legal obligations or users have given their consent.

Where we transfer and process your information the host servers for the this site are located in London. Perfetti Van Melle and its third party data processors will transfer and process your personal data within London, and take the appropriate measures to maintain security of the personal data both during transit and at the receiving location.

Data subject's rights

Data subjects have the right, at any time, to obtain confirmation as to whether or not personal data concerning him exist, to know its content and source, to verify its accuracy or to demand its integration or updating. In accordance with the Dutch Data Protection Act, you have the right to ask for correction, addition, erasure or blocking of personal data that is incorrect, for the purpose or purposes of the processing incomplete or are irrelevant or otherwise processed unlawfully.


Cookies are text files placed on your computer's hard drive by a web page server. Perfetti Van Melle uses cookies to make our Sites easier to use and better tailor the Site and our products to your interests and needs. Cookies may also be used to help speed up your future activities on our site. For example, a site can recognise that you have provided personal data and refrain from requesting the same information a second time.

We may also use cookies to collect information about your computer, such as your IP address (a number assigned to your computer whenever you surf the Internet) or the type of Internet browser or operating system you are using, and link this to your personal data. This is to ensure that our Sites present the best web experience for you, and are effective information resources.

For the storing of these cookies Perfetti Van Melle uses a pop-up screen with information about cookies and a tickbox to obtain consent. You can also disable cookies in your browser settings. Refusal of cookies at the site you enter may result in an inability to visit certain areas of the site or to receive personalised information when you visit the site.

Google analytics

The Sites may use web analytics tools, such as Google Analytics and/or Unica, to track your interactions with a site and to store information, such as what time you visited it, whether you have visited it before and what site referred you to it. Site measurement statistics may be used to personalise your website experience, as well as to evaluate – anonymously and in aggregate – statistics on website activity. We use this information to measure the effectiveness of our web presence and to compile statistical reports.

Where we use Google Analytics, we may share this information with Google to help Google improve its products and services. Neither we nor Google shall use (or authorise any third party to use) this tool to track or collect personal data about you or associate your personal information with Google Analytics data.

Pixel tags

Some of the pages you visit may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support Perfetti Van Melle’s promotional activities and website development. For example, website usage information about visitors to our Sites may be shared with our third party advertising agency to better target Internet banner advertisements on Perfetti Van Melle websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your personal data.

Changes to the current privacy policy

Perfetti Van Melle checks its own privacy and security policy regularly and, if necessary, reviews it in accordance with the amendments introduced by the law, the organization, or prompted by technological evolution. Any change to said policy will be posted on this page.

Queries, complaints and suggestions

Whoever might be interested in additional information, or wishes to contribute their own suggestions or might want to send in complaints or concerns about any issues arising in connection with either the privacy policy or the way Perfetti Van Melle treats its personal data, can do so by writing a letter to Perfetti Van Melle Group B.V., Stationsplein ZW 997 – Tristar 3, 1117 CE Schiphol Oost, The Netherlands.

Date: June 2014



V Perfetti Van Melle je staranie sa o našich ľudí základnou hodnotou. Je to záväzok, ktorý berieme vážne. Počas týchto náročných a bezprecedentných dní, staranie sa o našich zamestnancov, spotrebiteľov, zákazníkov a partnerov sa stáva viac dôležitým než kedykoľvek predtým. Musíme zostať v kontakte, aj keď napríklad virtuálne, aby sme si navzájom povedali, ako sa nám darí a čo všetko robíme pre to, aby sme prečkali toto obdobie spojené s neustále sa vyvíjajúcou nákazou korona vírusu.

Naše globálne tímy pracujú nepretržite, aby zabezpečili plynulosť a doručenie produktov všetkým našim zákazníkom a spotrebiteľom, pričom sa vždy plne sústredíme na bezpečnosť našich zamestnancov.
S vývojom tejto pandémie stále vyhodnocujeme situáciu a adaptujeme naše procesy a postupy; zavádzame ešte viac striktné smernice tak, aby sme zaistili neprerušenú bezpečnosť našich zamestnancov a produktov.

S každodenným prílivom nových informácií budeme pokračovať s prehodnocovaním situácie a prispôsobovať naše protokoly podľa nutnosti. Vedzte prosím, že sme plne oddaní nasledujúcemu:

  • Zisťovaniu nových informácií o tom, ako sa vírus šíri a čo všetci môžeme urobiť pre to, aby sme spomalili jeho šíreniu.
  • Spolupráci s lokálnymi vládami, aby sme porozumeli tomu, čo sa deje na všetkých našich viac ako 150 trhoch, a aby sme porozumeli doporučeným opatreniam, ktoré od nás každý z týchto trhov vyžaduje.
  • Využívaniu rád odborných partnerov ako napr. Control Risk (plánovanie pandémie) a SOS International (lekárskej rady).
  • Úzkej spolupráci s našimi maloobchodnými partnermi, dodávateľmi a predajcami, aby sme robili všetko, čo je v našich silách pre dodanie produktov vysokej kvality a zároveň chránili zdravie našich zamestnancov.

Perfetti Van Melle má skúsenosti s inováciami a preukázateľné výsledky v oblasti dodávania vysoko kvalitných výrobkov. Takto presne budeme pokračovať po zvyšok tejto pandémie - aj dlho po nej.

Ceníme si Vašu dôveru, ktorú v nás vkladáte, i Vaše pokračujúce partnerstvo. Tiež sme vďační za ohromné množstvo ľudí po celom svete, ktorí sú v prvých líniách - vedcov, lekárov a ostatných - bojujúcich za zdravie a blaho nás všetkých.
Prosím, nezabúdajte tiež, že sú tu pre Vás Vaši obchodní partneri Perfetti Van Melle, ktorí sú pripravení v prípade potreby zodpovedať akúkoľvek Vašu otázku.

Spolu nájdeme cestu, ako sa vysporiadať s aktuálnou "korona vírovou" situáciou.

S úctou,

Sameer Suneja
Group CEO and Executive Director
Perfetti Van Melle Holding B.V